Support Agreements

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Support Agreements 2017-05-31T06:15:52+00:00

 

Peace of mind so you can get on with business

A Maintenance Agreement may be the best investment you can make when trying to protect against data loss, unscheduled outages and downtime.

I.T. Solutions Tasmania treats any customer covered under a Maintenance Agreement as a business partner.  When you take out cover under our Agreement you the support level will be as if you had in-house I.T. Support Staff.

At I.T. Solutions Tasmania, we offer very competitive pricing on Maintenance Plans and as always you can expect prompt, professional service with 24/7 availability where required.  Maintenance Plans allow us to spend the time required maintaining your network and computer systems at a fixed monthly price.  This means that your I.T. equipment will always be running at it’s best, it’s in our best interest as well as yours to ensure things are running smoothly.

When you sign up for a Maintenance Agreement, you will no longer need to think or worry about what will happen if something goes wrong with your I.T. Equipment as we will always be a phone call away. With our managed Service Desk and high level of customer service you can trust that your technology is in safe hands and allow you to focus on running your business.

A great example of one of our Maintenance & Support Agreements in operation is at Geneva Christian College.  I.T. Solutions Tasmania manages the help desk for over 150 laptops and iPads throughout the school.  As well as that we take care of the entire network from the servers right through to every device connected such as IP Telephones, Cameras & WiFi Access Points.

Benefits

 

Priority Response

When a problem arises with a client under a maintenance agreement you are out number one priority.

No Call-Out Fees

When you are covered under a maintenance agreement no call-out fees apply until you exceed the maximum hours which in most cases will never happen as we are proactively maintaing your systems.

Daily Monitoring

The software we install on your server will monitor the network and we will be aware of issues as soon as they occur, sometimes even before the client is aware something is not working.

Confidence in Your System

We proactively maintain your computer systems. You can rest assured that everything is as it should be.

Managed Backups

Managed Virus & Malware

Phone, Remote & On-Site Support

24x7 Infrastructure & Performance Monitoring